Q54·CSAT · Prelims 2026

Decision Making — Workplace Conflict

ReasoningInterpersonal Conflict ResolutionDecision Making Scenario● Easy

Question

Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel?

1Direct personnel to practise activities that are the cultural markers of diverse groups

2Allow conflicts to resolve naturally over time to set an appropriate precedent of leadership

3Encourage personnel to seek each other's perspectives

Select the answer using the code given below. [cite: 4706, 4828, 4833]

Options

1 and 3

2 only

3 only

Answer

2 and 3

Explanation

Let us evaluate the proposed interventions for mediating a culturally diverse workplace conflict:

Statement 1 is incorrect: Forcing employees to perform specific cultural practices or markers can feel superficial or invasive, potentially worsening underlying friction.

Statement 2 is incorrect: Ignoring active interpersonal conflict and leaving it to resolve on its own represents a failure of leadership that can damage office morale and productivity.

Statement 3 is correct: Encouraging employees to active listen and understand each other's perspectives fosters empathy and target the root causes of intercultural friction, making it an effective mediation strategy.

Since only statement 3 represents an effective administrative response, option (c) is the correct choice.

Resolving workplace conflict requires active communication and empathy rather than ignoring the problem or forcing superficial cultural compliance.

Answer: (c).

Question details

Year

2026

Paper

CSAT

Question

Q54

Section

Decision Making

Sub-topic

Interpersonal Conflict Resolution

Type

Decision Making Scenario

Difficulty

Easy

Source hint

Management strategy — inclusive workplace mediation frameworks

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