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31 May 2026Polity & Governance3 questions

Launch of AI-Enabled Voice Chatbot 'Samadhan Didi' for CPGRAMS

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Article summary

Minister of State for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh, launched 'Samadhan Didi', an AI-enabled voice chatbot integrated with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). The initiative aims to democratize the public grievance redressal mechanism in India by allowing citizens to lodge complaints using voice commands in multiple languages. This technological intervention bridges the digital divide, ensuring accessibility for rural and non-tech-savvy populations, and enhances the efficiency, transparency, and responsiveness of the government's grievance redressal framework.

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recallTests whether you read the article and retained key facts.
1Q
applicationTests whether you can apply the concept to a new scenario.
1Q
analysisTests whether you can reason across multiple related facts.
1Q

Sample questions — answers revealed after test

Polity & GovernanceRecallEasy

Q1. The AI-enabled voice chatbot 'Samadhan Didi' was launched to enhance citizen interaction with which of the following government platforms?

ACPGRAMS (Centralised Public Grievance Redress and Monitoring System)
BPRAGATI (Pro-Active Governance and Timely Implementation)
CMyGov Portal managed by the Ministry of Electronics and Information Technology
DSPARROW (Smart Performance Appraisal Report Recording Online Window)
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Polity & GovernanceApplicationMedium

Q2. A semi-literate farmer in rural Rajasthan wishes to file a grievance about delayed MGNREGS wage payment but cannot type or navigate government websites. Which feature of 'Samadhan Didi' most directly addresses this specific barrier?

AAutomated grievance routing that directs the complaint to the appropriate ministry without manual intervention
BNatural Language Processing (NLP)-powered voice interface enabling grievance filing through spoken interaction in regional languages
CReal-time grievance status tracking dashboard accessible via a smartphone browser
DIntegration with DigiLocker to auto-populate beneficiary details for faster grievance submission
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Polity & GovernanceAnalysisHard

Q3. Consider the following statements about the 'Samadhan Didi' initiative and the broader framework of AI-enabled governance in India: 1. Samadhan Didi uses Natural Language Processing (NLP) to enable voice-based interaction with CPGRAMS, reducing dependence on text navigation. 2. Automating the grievance triage stage through AI directly reduces opportunities for rent-seeking at the intake level of bureaucratic processing. 3. The shift from e-governance to AI-driven i-governance implies that human oversight in grievance resolution is entirely eliminated. 4. CPGRAMS is administered by the Department of Administrative Reforms and Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances and Pensions. Which of the statements given above are correct?

A1 and 2 only
B1, 2 and 4 only
C2, 3 and 4 only
D1, 3 and 4 only
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