Launch of AI-Enabled Voice Chatbot 'Samadhan Didi' for CPGRAMS
Summary
Minister of State for Personnel, Public Grievances and Pensions, Dr.
●Jitendra Singh, launched 'Samadhan Didi', an AI-enabled voice chatbot integrated with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). The initiative aims to democratize the public grievance redressal mechanism in India by allowing citizens to lodge complaints using voice commands in multiple languages.
●This technological intervention bridges the digital divide, ensuring accessibility for rural and non-tech-savvy populations, and enhances the efficiency, transparency, and responsiveness of the government's grievance redressal framework.
Executive & Administration
This sub-topic has appeared in 18 UPSC Prelims questions.
The integration of Artificial Intelligence into public service delivery marks a significant shift from traditional e-governance to intelligent governance (i-governance). 'Samadhan Didi' leverages natural language processing (NLP) to allow users to interact with CPGRAMS via voice, eliminating the need for complex typing or navigation.
●This is particularly crucial for India's diverse linguistic landscape and varying literacy levels.
●By automating the initial stages of grievance filing and tracking, it reduces bureaucratic bottlenecks and accelerates resolution times.
●This aligns with the 'Minimum Government, Maximum Governance' paradigm, fostering greater citizen-centricity. > [The use of AI voice bots in CPGRAMS democratizes grievance redressal by overcoming linguistic and digital literacy barriers, making governance more inclusive.].
Factual Pointers
Practice · 1 question
Consider the following statements regarding 'Samadhan Didi' recently seen in the news:
1. It is an AI-enabled voice chatbot launched for the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
2. It allows citizens to lodge grievances exclusively in English and Hindi.
3. CPGRAMS is maintained by the National Informatics Centre (NIC).
Which of the statements given above is/are correct?
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