Q32·CSAT · Prelims 2026

RC — AI Impacts on Workplace Value

Reading Comp.RC — Main IdeaReading Comprehension● Easy

Question

[PASSAGE] Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better and thereby spend less time listening to irate customers!

[QUESTION] Which one among the following statements most appropriately reflects the point of view of the given passage?

Options

If AI were to take over customer service, there would be no work left for human subjects to do.

Irritating voice menus and email could not achieve human redundancy to the extent that AI might.

The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.

Answer

Unlike previous waves in customer-service technology, AI has raised the alarm of worker replacement.

Explanation

Let us evaluate the core perspective of the author regarding AI integration [cite: 4100, 4101, 4102, 4103]:

Option (c) is correct: The author presents an optimistic outlook, explicitly stating that AI's effects may be 'salutary' because human workers will be 'freed up to spend more time on creative and rewarding tasks' rather than routine support[cite: 4102, 4103]. This matches the idea of redirection toward more fulfilling tasks .

Option (a) is incorrect: It presents an extreme view that contradicts the text's assertion that workers will shift to alternative creative tasks .

Option (b) is a distractor: While the text mentions legacy systems and redundancy concerns, it does not analyze relative structural rates of human displacement .

Option (d) is incorrect: The text states that previous technologies also stoked concerns of job losses, so this alarm is not entirely unique to AI.

Core theme questions require isolating the author's primary conclusion, which focuses on the constructive redirection of human labor rather than total replacement.

Answer: (c).

Question details

Year

2026

Paper

CSAT

Question

Q32

Section

Comprehension

Sub-topic

RC — Main Idea

Type

Reading Comprehension

Difficulty

Easy

Source hint

RC passage — workplace automation

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