Q33·CSAT · Prelims 2026

RC — Technological Shifts and Labor

Reading Comp.RC — InferenceReading Comprehension● Easy

Question

[PASSAGE] Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better and thereby spend less time listening to irate customers!

[QUESTION] Which of the following conclusions, made on the basis of the given passage, is/are correct?

Options

1 and 3

2 only

3 only

1 and 2

Answer

Explanation

Let us check the validity of each conclusion against the text [cite: 4100, 4101, 4102, 4103]:

Conclusion 1 is correct: The text states that 'Previous waves... stoked concerns of job losses', showing that new systems consistently spark initial employment anxieties .

Conclusion 2 is correct: The passage notes that previous job losses failed to materialize and explains that automation frees up workers for creative roles , confirming that alternative engagement channels emerge.

Conclusion 3 is incorrect: The author describes the transition as potentially 'salutary' (beneficial) and rewarding [cite: 4102, 4103], which contradicts the idea that technology inevitably leads to stressful or negative outcomes.

Since conclusions 1 and 2 are correct based on the text, option (d) is the correct choice.

Evaluative options that introduce unmentioned negative assumptions (such as 'inevitable stress') contradict a text's supportive or neutral tone.

Answer: (d).

Question details

Year

2026

Paper

CSAT

Question

Q33

Section

Comprehension

Sub-topic

RC — Inference

Type

Reading Comprehension

Difficulty

Easy

Source hint

RC passage — technological evolution

See all questions on RC — Inference

Browse every tagged question across all years

Explore →

Back to CSAT 2026